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We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.
 

We do not accept returns for perishable items, intimate items, gift cards, downloadable products, and beauty items.

If you wish to return your item, we must receive your request within <30 days> of the date you received your item.

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within <two weeks>. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email <support email address> within 30 days of receiving your product to begin the process

• Standard Shipping:

  Orders placed before 1pm should be received within 3-5 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).

  Order Delivery Service Cost Estimated Delivery Time
   

  All Standard Ground R120.00

  3-5 Business Days

  SHIPPING POLICY:

  100% of orders are shipped within one business day. Orders placed over the weekend are dispatched on Mondays. Please note, we are currently only able to ship within South Africa.

  DELAYED OR LOST ORDERS:

  A parcel is considered lost after it has been in the postal system for a period of 15 business days. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed. Wrong or incomplete address your shipping

  WRONG OR INCOMPLETE ADDRESS:

  If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect

  Email: beauty.generousglam@gmail.com 

  Call us +2763 427 4944

  WhatsApp @2763 427 4944

  Mon - Fri from 8am - 17pm